Service technical support from the contact center “MIDAS-TELECOM”
To date, technical support requires a serious commitment and funds to finance this ” costly ” units is becoming increasingly difficult.
More often than not support that are trying to build a successful company , consists of a mini call- center where dispatchers fixing and treatment in the technical department , as well as engineers who solve technical problems arising.
With us you can significantly improve customer service and, most importantly , reduce your costs by outsourcing (outsourcing to solve their own problems and challenges) support – the most “expensive” part of the process.
Our functional and technical resources will enable to divide areas of responsibility to provide technical support so that it is comfortable to you in the first place . For example, we are ready to take those calls from our clients , with whom your support can be difficult due to insufficient resources or technical operators.
Among other things, our IT department can provide engineers if you need help to outsource processing of applications for your customers.
Support on the side of the outsourced call-center – a high quality of service and responsiveness , and flexibility in the implementation of non-standard problems.